Refund policy
At Bigardini, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, you may return eligible items in accordance with the conditions outlined below.
General Return Conditions
- Returns are accepted within 14 days of delivery, with convenient return locations available in Italy, Switzerland and United States
- All items must be new, unused, unwashed, and returned in their original packaging, including all tags, authenticity cards, and designer labels.
- Final sale or customized items are not eligible for return.
- Return shipping costs, customs duties, and local sales taxes are non-refundable unless otherwise stated.
- Refunds will be issued to the original method of payment after your return has been received and approved.
How to Request a Refund
To initiate a return, please contact us at info@bigardini.com within the return period specified for your region. Once your request is approved, you may ship your items back to the Bigardini warehouse using a shipping service of your choice.
Please note:
- Return shipping costs, customs duties, and any applicable fees are the responsibility of the customer, unless otherwise specified.
- It is essential to ensure that all necessary customs documentation is accurately completed and included with your parcel.
- We recommend consulting your local customs office or your chosen courier service to confirm the required paperwork is sufficient.
- Bigardini is not liable for parcels delayed, held, or refused by customs due to insufficient documentation.
- For your peace of mind, please use a trackable shipping service, as we cannot be held responsible for lost or untraceable returns.
Refund Processing
Once your return has been received and approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's processing time.
You will receive a confirmation email once your refund has been completed.
Cooling-Off Period (EU Customers)
In accordance with EU regulations, customers have a 14-day cooling-off period starting from the date of delivery. This right applies only to items returned unused, undamaged, and with all original tags and packaging intact.
Contact Us
If you have any questions about returns or need assistance with the process, we’re here to help:
📧 info@bigardini.com
Our support team will guide you through every step of your return and refund process.