Terms of service
OUR TERMS & CONDITIONS
COMPANY INFORMATION & GOVERNING LAW
Bigardini (www.bigardini.com) is operated by TLC USA Sales & Marketing LLC, a company registered in the United States.
Registered Business Name: TLC USA Sales & Marketing LLC
Registered Business Address: 1111 Lincoln Road, Suite 500, Miami Beach, FL, 33139, US
State of Registration: Florida
Country: United States of America
Contact Email: info@bigardini.com
Governing Law
These Terms and Conditions, including all purchases made through www.bigardini.com are governed by the laws of the State of Florida, United States of America.
For customers residing in the European Union, this choice of governing law does not exclude or limit any mandatory consumer protection rights granted under the applicable laws of their country of habitual residence.
Nothing in these Terms and Conditions shall affect any statutory rights that cannot lawfully be excluded or restricted.
ORDER ACCEPTANCE
Although we will do our best to satisfy an order, there may be occasions where we would not be able to fulfill an order. In these instances, we reserve the right not to accept an order; which could be:
We may encounter authorization issues during your payment process,
The product may be temporarily or permanently out-of-stock, or our courier company may not be shipping products to your location/country.
Please kindly keep in mind that, in such cases, we will immediately notify you in this regard.
ORDER CANCELLATION
An order can be cancelled at any time until the process of dispatch; on the condition that you inform us in written form (via email). Please contact us via info@bigardini.com in case of an order cancellation, and we will refund the amount paid by you to your card and your order will be cancelled.
In the event of cancellation and/or return of purchased item, you will be charged for the return.
PRICING & DESCRIPTION ERRORS
In cases where a description error of the product on our website occurs, we will immediately contact you to check whether you prefer cancelling your order and receive your refund payment in full. In the event of pricing errors, we will dispatch the order and refund the balance if the price is understated; or, we will contact you and give you the options of paying the balance or cancelling your order if the price is overstated.
OUR SECURITY POLICY
At Bigardini, operated by TLC USA Sales & Marketing LLC, we are committed to providing a secure and reliable online shopping experience.
All payments made through www.bigardini.com are processed using secure payment technologies and authorized third-party payment service providers. These providers may include Stripe, Airwallex, Klarna, and other payment services made available at checkout.
We take reasonable technical and organizational measures to protect customers' personal information and payment transactions. Payment information is transmitted and processed through secure payment systems in accordance with applicable security standards.
When placing an order, customers may be required to provide personal information, including their name, billing and shipping addresses, email address, and telephone number. This information is necessary to process payments, fulfill orders, arrange deliveries, provide customer support, and comply with applicable legal obligations.
We may share necessary customer information with trusted third-party service providers, including payment processors, shipping carriers, ecommerce platform providers, and other partners involved in processing and fulfilling orders. Such information is shared only where necessary for legitimate business purposes and in accordance with applicable data protection laws.
For further details about how we collect, process, store, and protect personal information, please refer to our Privacy Policy.
PAYMENT & DELIVERY INFORMATION
PAYMENT METHODS
Bigardini accepts a range of secure payment methods to provide customers with a convenient and reliable shopping experience.
The payment methods available to customers may vary depending on their country of residence, transaction currency, and the payment services supported at checkout.
Credit & Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, and American Express, through our authorized payment processing partners.
Klarna
Eligible customers may choose Klarna as a payment method, subject to availability, eligibility requirements, and Klarna's applicable terms and conditions.
Bancontact
Customers in Belgium may be offered Bancontact as a payment method through our authorized payment service provider, Airwallex, subject to availability and transaction eligibility.
Bank Transfer
Where offered at checkout, customers may pay by bank transfer in accordance with the payment instructions provided during the ordering process.
Other Payment Methods
Additional payment options may be available depending on the customer's country, currency, and checkout configuration. Only payment methods displayed at checkout are available for the relevant transaction.
PAYMENT PROCESSING
Payments are processed securely through our authorized third-party payment service providers.
When a customer places an order, payment may be authorized or charged according to the selected payment method and the applicable payment provider's processing procedures.
All applicable product prices, taxes, shipping charges, and other fees will be presented to the customer before the order is submitted.
If a product becomes unavailable after an order has been placed, we will notify the customer and provide the option of a refund or an alternative arrangement, where appropriate and in accordance with applicable consumer protection laws.
Any approved refunds will generally be issued to the original payment method, subject to applicable law and the payment provider's processing procedures.
DELIVERY
The items are dispatched within 3 working days of receipt of order and should therefore arrive in about 7 days at the latest. Any orders requiring a "next day" delivery need to be completed before 1PM to ensure dispatch. All items with a value in excess of €149.00 will require a signature on delivery. We do make a charge for Postage & Packing which will be detailed on the payment page of the item. We collaborate with the following courier companies: FedEx, UPS, TNT & DHL. If we must split an order because an item is out of stock, we will charge P&P on the first delivery only. For instant dispatch or gift wrapping, please contact us at info@bigardini.com.
RETURNS & REFUNDS
As a long-established company, we are very proud of our customer service. If you are dissatisfied with your purchase, please return it to us along with your order number within 14 days as of the day you receive your purchase, on the condition that the item(s) arrives back to us in its original condition. Thereafter, we will be happy to arrange a replacement of the item within 28 days or refund you the payment you have made within 14 days of receiving your cancellation request. However, your refund may be delayed if we do not receive the items.
We always appreciate feedbacks! Therefore, please kindly state the reason for return as it will help us to better understand our customers' expectations and improve the quality of our products.
Feel free to reach us if you have any questions or concerns via our WhatsApp Messenger phone number or email us at info@bigardini.com as shown on our contact page.